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Course Description

Workplaces are more diverse than ever, due to the fact that there are now five different generations in the workforce. A significant body of research has focused on identifying major generational shifts over the past century, and many have made efforts to characterize and distill these differences for practical purposes. Leaders and managers responsible for multigenerational workplaces need to not only understand this new reality and its consequences, but also how to resolve the issues that it presents.  This raises the problem that it raises: broad-based generalizations and misconceptions which grow from assumed generational stereotypes. This course introduces participants to these key attributes of the generations currently in the workforce and provides strategies for managing and communicating across such divides, whether real or perceived.

Learner Outcomes

At the conclusion of this course, students will be equipped to:

· Identify and characterize each of the five generations in today’s workforce
· Understand the nuances of the various generations, the true characteristics, and broad generalizations that impact the workplace
· Implement strategies for improving communication and resolving intergenerational challenges in their organization

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